Refund policy
Return & Refund Policy
All return requests are evaluated at LPB's discretion and are not guaranteed. Due to the nature of our products — precision tools that cannot be resold once used — we assess each request individually to ensure fairness to both our customers and our business. If you believe you have a valid reason for a return, we encourage you to reach out and we will do our best to work with you.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need to be the original purchaser.
To start a return, contact us at info@lockpickersbench.com. All returns require an RMA (Return Merchandise Authorization) number before any item is sent back. An RMA will be provided via email once your request has been reviewed and approved. Please do not send anything back before receiving your RMA — our returns department address differs from our shipping address, and items sent without an RMA will not be received. Return shipping costs are the responsibility of the customer.
Damages and Issues
Please inspect your order upon delivery and contact us immediately with your order number and photos if the item is defective, damaged, or incorrect. We will evaluate the issue and make it right.
Restocking Fee
Because our products are imported precision tools and locks that usually cannot be resold once used, any return authorized by LPB may be subject to a restocking fee of up to 50% of the item's purchase price. The fee reflects the cost of inspection and any loss in resale value, and is assessed based on the condition of the item as received. Items showing signs of use, wear, or damage may not be eligible for a refund. All condition assessments are made by LPB and are final.
We do not accept returns on clearance items or gift cards.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please note that processing times vary by bank and may take additional time to reflect on your statement. If you have not received your refund within 15 business days of approval, please contact us at info@lockpickersbench.com.
Delivered Packages & Stolen Items
LPB is not responsible for packages confirmed as delivered by the carrier's tracking information. Once a shipment is marked delivered, responsibility for the package transfers to the recipient. We are unable to issue refunds or replacements for packages reported as stolen or missing after a confirmed delivery scan.
We are also unable to file carrier claims on a customer's behalf. Filing a claim requires firsthand knowledge of the circumstances, and submitting one without that information could constitute mail fraud. If you believe your package was stolen or lost after delivery, please contact your carrier directly and file a report with your local law enforcement.