Shipping policy
Shipping Policy
Order Fulfillment
Orders are fulfilled and shipped from our warehouse in Traverse City, Michigan. We process orders Monday through Friday, excluding federal holidays. Most orders are fulfilled within 1 business day of payment confirmation.
Our system processes and fulfills orders automatically. Because of this, order modifications and cancellations cannot be guaranteed once an order is placed. Please review your cart carefully before completing checkout — separate orders cannot be combined after the fact, so make sure everything you need is in your cart before purchasing.
Shipping Address Accuracy
Please double-check your shipping address before placing your order. LPB is not responsible for orders delivered to an incorrect address provided at checkout. Yes, we ship to PO Boxes!
Domestic Shipping (United States)
We ship to all 50 states via USPS. Shipping rates are calculated at checkout. Estimated delivery time is typically 3–7 business days after fulfillment, depending on your location.
If USPS is not a viable option for your location, we may be able to accommodate shipment via FedEx. Please contact us at info@lockpickersbench.com before placing your order to make arrangements.
International Shipping
We ship internationally to select countries via USPS. International shipping rates are calculated at checkout based on destination and package weight. Estimated delivery times vary by destination and are not guaranteed due to customs processing times.
International customers are responsible for any customs duties, import taxes, or fees assessed by their country upon delivery. LPB has no control over these charges and cannot predict their amount.
Damages and Issues
Please inspect your order upon delivery and contact us immediately with your order number and photos if the item is defective, damaged, or incorrect. We will evaluate the issue and make it right.
Delivered Packages & Stolen Items
LPB is not responsible for packages confirmed as delivered by the carrier's tracking information. Once a shipment is marked delivered, responsibility for the package transfers to the recipient. We are unable to issue refunds or replacements for packages reported as stolen or missing after a confirmed delivery scan.
We are also unable to file carrier claims on a customer's behalf. Filing a claim requires firsthand knowledge of the circumstances, and submitting one without that information could constitute mail fraud. If you believe your package was stolen or lost after delivery, please contact your carrier directly and file a report with your local law enforcement.
Tracking
A tracking number will be provided via email once your order has shipped. LPB is not responsible for delays caused by the carrier, customs, or circumstances outside our control.